Orders and Shipping

SHIPPING

Shipping Information

ODETTE: FLOWER GALLERY orders are sent from Monday to Friday, between 9:00 am and 5:00 pm, through our special courier services. Shipping costs will depend on the speed of the chosen courier. On orders over $ 1,200 MXN, standard shipping is completely free.

Shipping Times:

STANDARD SHIPPING: 5 to 7 business days.

EXPRESS SHIPPING: 2 to 5 business days.

* Shipping times are approximate and, as such, are based on deadlines per order. ODETTE: GALERÍA DE FLORES is not responsible for delays beyond the control of the company or problems in payment transactions.

Taxes and Fees

All our prices include VAT (value added tax).

TRACKING THE ORDER

After confirming your order, you will receive an informative email. This will be followed by another email, once we have verified your payment details and approved your order for shipping.

If there is a problem processing your order, you will receive an email with details of what happened and possibly requesting more information.

All items are shipped directly from our distribution center in Chihuahua, Chih.

You will receive regular emails with updates on the shipment status of your order. You can also verify it in the My Order History section of your ODETTE account: FLOWER GALLERY, you can also track your package directly through the courier company chosen for your order. The courier services will be handled by any of the following companies:

  • RedPack
  • FedEx
  • Post Office
  • DHL

Please note that you will have 30 days from the shipment of your order to contact us in case you do not receive it. If you contact us after this period, we cannot guarantee your refund.

CANCELLATIONS

You can cancel your order, for any reason, until the moment it is processed. Once this step has been completed, you will not be able to cancel it, but you will be able to return it.

Alternatively, you can contact our Customer Service, available Monday through Friday from 9:00 am to 6:00 pm, MDT time.

CUSTOM ITEMS

We hope you are excited to order your custom item! Due to the nature of this order, the waiting time for the production of the item may vary, as it is made specifically for you, approximately 15 calendar days plus the shipping time to your destination.

Keep in mind that although personalized items have a longer waiting time, payment will be made shortly after placing the order.