FAQ
HOW TO BUY AND PROCESS AN ORDER
DO I HAVE TO HAVE AN ACCOUNT TO PROCESS AN ORDER?
You only need an email address to process an order.
We recommend that you register at ODETTE: FLOWER GALLERY so that you can place your orders more easily and receive special promotions.
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
You just have to follow the instructions found in the following link "Reset my Password", and enter your email address. Then, you will receive an email to reset your password.
HOW CAN I RECEIVE EMAILS WITH THE NEWS FROM ODETTE: FLOWER GALLERY?
If you want to receive our news, trends and exclusive promotions, send us your email address in the "SUBSCRIBE" section, located at the bottom of our page.
HOW CAN I PROCESS AN ORDER ON YOUR WEBSITE?
Placing an order at ODETTE: FLOWER GALLERY is very easy:
- Choose a collection, price range, or search to find a specific product or design.
- Select the size and color of your item and click "Add to Cart" or instant checkout with PayPal. Once you have finished adding items, go to your shopping bag and proceed with the processing of your order in the "Finish Order" button.
- Access your account, if you haven't already. If you do not have an account at ODETTE: GALERÍA DE FLORES, you just have to enter your email address or a phone number to continue.
- Enter your address and payment information and select a shipping method to complete your order. Once your order is confirmed, it will be carefully prepared and shipped to you. We will make sure to keep you up to date every step of the way.
CAN I PLACE AN ORDER BY PHONE?
At the moment we can only process your orders through the website. If you have any questions about how to place your order, you can send an email to admon@odettegaleria.com and we will gladly support you.
WHERE CAN I FIND ADVICE ON SIZING AND FITTING THE PIECES?
Click on "Size Guide" on each item page. We also provide information on the fit of the garments of each model in the description of each product.
If you still have questions, one of our representatives will kindly help you if you need it. Please remember to give them the name of the model, which you will find on the page of each article.
PRICES AND PAYMENTS IN ODETTE: FLOWER GALLERY
WHAT CURRENCIES CAN I BUY IN?
At the moment, ODETTE's online store: GALERÍA DE FLORES only processes payments in Mexican pesos (MXN) and US dollars (USD). However, our store accepts national and international cards.
WHEN WILL THE CHARGE BE CHARGED ON MY CARD?
If you pay with a debit card or PayPal, ODETTE: GALERÍA DE FLORES will charge the charge at the time your order is processed. If you pay by credit card, the charge will be charged in full once your order is ready to be shipped, so your bank or card issuer will reflect it on your account immediately.
WHAT ARE THE PAYMENT METHODS WE ACCEPT?
- Visa
- MasterCard
- American express
- PayPal
- License
- Pagaflex
WILL MY PERSONAL DATA REMAIN PRIVATE?
We guarantee that all your personal data will remain private and confidential, and that we will never release your information without your prior authorization. For more details, please read the Privacy Policy by ODETTE: GALLERY OF FLOWERS.
AVAILABILITY AND AUTHENTICITY OF THE PRODUCTS
WILL THEY HAVE MY SIZE AGAIN?
At ODETTE: FLOWER GALLERY, we will do our best to have your size available again, however, it varies according to the model you chose. Send us an email to admon@odettegaleria.com and we will gladly add you to the waiting list if the product is not available.
CAN I RESERVE AN ITEM TO PURCHASE LATER?
At ODETTE: FLOWER GALLERY, we seek to offer the right opportunity to purchase our most in-demand styles and, as items are often limited, reservations are not available. Therefore, by storing a product in your shopping bag it does not mean that you are reserving it.
ARE THE ITEMS THAT ODETTE: FLOWER GALLERY SELLS AUTHENTIC?
All our products are 100% authentic, made by ourselves or through one of our national and international suppliers.
HOW WILL MY ORDER BE PACKAGED?
Your order will be carefully packaged in a NOBAG, a 100% compostable and 100% biodegradable bag. This bag biodegrades in less than 180 days, unlike other conventional bags that can take up to 1,000 years.
SHIPPING, TAXES AND FEES
HOW MUCH WILL I PAY FOR SHIPPING?
| SHIPPING TYPE | BUSINESS DAYS TO DESTINATION | COST |
| Standard | 5-7 business days | $ 99.00 MXN |
| Express | 2-5 business days | $ 199.00 MXN |
| Pick up in store (Chihuahua only) | Next business day | FREE |
For orders over $ 1,200.00 MXN, standard shipping will be free throughout the national territory.
DO YOU MAKE DELIVERIES ON THE SAME DAY?
At the moment, we can only deliver overnight on items that are in stock.
WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK THE DELIVERY?
Once your order details are confirmed, your item will be carefully prepared and shipped within a maximum of 2 business days. Standard delivery normally takes 5-7 business days after dispatch, but it all depends on the destination and selected shipping method.
We will keep you updated with information about the shipment and its estimated delivery date. You can also track their progress in your ODETTE account: FLOWER GALLERY, in the "Order History" section.
CAN I PICK UP MY ORDER IN THE STORE?
If you live in the city of Chihuahua, you can pick up your order directly at the store at no cost. Once you are processing your order, select the option "Pick up in Store" in the shipping section. Once your order is confirmed, you will receive a notification when it is ready to be picked up.
WILL I HAVE TO PAY TAXES?
All our prices include VAT (value added tax).
RETURNS AND REFUNDS
WHAT IS YOUR RETURN POLICY?
If your purchase does not meet your expectations, you have 30 days to return it and receive your refund, using our returns service. Return shipping has a cost of $ 89.00 MXN.
However, we recommend that you return your item within 7 days of receiving it to ensure that it will be returned to its place of origin on time. If you want to change it, you must return it and place a new order.
You just have to send an email to admon@odettegaleria.com from the email with which you processed your order or fill out a contact form from our website requesting a return. Shortly, one of our representatives will contact you to send you a standard parcel guide and schedule the collection of the package.
HOW DO I BOOK THE RETURN WITH PICK-UP AT MY DOOR OR AT THE STORE?
To book a return with pick up at your door, has to You will send an email to admon@odettegaleria.com from the email with which you processed your order or fill out one shape contact from our website requesting a return. Shortly, one of our representatives will contact you to send you a standard parcel guide at no cost and to schedule the collection of the package.
If you prefer to leave your return in our store, has to You will send an email to admon@odettegaleria.com from the email with which you processed your order or fill out one shape contact from our website requesting a return in store. L After receiving our return confirmation email, you must Print it together with your order form and show up at the store during business hours with the items you wish to return in their original packaging.
HOW SHOULD I PACK MY ITEM FOR RETURN?
To prepare your article, you just have to follow these steps:
- Place the items you want to return, with their original packaging.
- Attach the return confirmation, the courier guide and a signed copy of the return invoice on the outside of the bag.
- Deliver the package once the courier arrives at the address on the date agreed for collection. The courier will verify the guide.
WHEN WILL I RECEIVE MY REFUND?
Using the tracking number assigned to your return, you will be able to follow the progress of your package with our courier service. As soon as your item is received and accepted by our distribution center, we will send you an email to confirm your refund.
Refunds are made through your original payment method and normally appear in your account within 20 days. natural, depending on your payment provider.
WILL THE SHIPPING COST ALSO BE REFUNDED?
The original shipping cost will not be included in your refund.
WHAT ITEMS ARE NOT SUBJECT TO RETURN?
By their nature, the following products are not subject to return:
i. Personalized items.
ii. Goods sealed for hygiene reasons that have been unsealed after delivery.
iii. Hair items.
WARRANTIES AND DEFECTS
WHAT WARRANTIES DO YOUR PRODUCTS HAVE FOR DEFECTS?
All ODETTE: GALERÍA DE FLORES products have a 30-day guarantee from the date of receipt of the Order Confirmation in the following aspects:
- Manufacturing defects.
In ODETTE store: FLOWER GALLERY.
If you prefer to make your guarantee valid in our store, you must send an email to admon@odettegaleria.com from the email with which you processed your order or fill out a contact form from our website raising your case. After receiving our warranty confirmation email, you must print it along with your order form and show up at the store with the items during business hours. The store staff will assess your situation and give you an estimated resolution time. They will contact you once they have resolution.
Returns via courier / courier.
To book a return with pick-up at your door, you must send an email to admon@odettegaleria.com from the email with which you processed your order or fill out a contact form from our website requesting a return. Shortly, one of our representatives will contact you to schedule the collection of the package. Shipping costs for guarantees will be $ 199 MXN (one way to the distribution center and return) must be covered by the customer.